Festivalmasti believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on Festivalmasti?
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order.
For outright cancellation by you:
If the cancellation is after your product has shipped:
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 90992 49785 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: