Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at firstname.lastname@example.org or call us on 90992 49785 between 7 am & 10 pm on all days including Sunday to get our immediate help.
First goto the login page from top right corner of the homepage, you can register by clicking the "register" button at the center of the page. Please provide the information in the form that appears. you can review the terms and conditions. provide your other detail and submit the registration information.
No. Registration on festivalmasti.com is absolutely free.
you can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one festivalmasti account.
My Account is the section you reach after you log in at festivalmasti.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
You can pay for your order on festivalmasti.com using the following modes of payment: Cash on delivery
The VAT is included in the MRP of products. There are no additional taxes added by festivalmasti to your order. The prices you see on our product pages are the prices you pay.
Ahmedabad : Rs. 50 below order of Rs. 800. Above Rs 800 no delivery charges.
Across India except Ahmedabad : Rs. 300 below order of 20,000. Above Rs. 20,000 no delivery charges.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
Once you are done selecting your products and click on checkout you will be prompted to select delivery and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
Once you are done selecting your products and click on checkout. Your order will be delivered to you withing 1 to 7 days.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. Customers out of Ahmedabad will be delivered through standard courier service with a proper tracking details.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
Ahmedabad : Rs. 50 below order of Rs. 800. Above Rs 800 no delivery charges. Across India except Ahmedabad : Rs. 300 below order of 20,000. Above Rs. 20,000 no delivery charges.
You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.
In case of a delay, our customer support team will keep you updated about your delivery.
We do same day delivery provided you place your order before 12 noon on the day (for ahmedabad only) For same day delivery you need to pay extra express delivery charge of Rs.100.
The Same day Delivery is applicable to our entire range of products( Depended on the season & availability of item).
Cut off time is the time after which the order gets processed for delivery. We have a cut off time of 4 hrs for normal delivery and 1 hr for express delivery.
No, you will not be able to make any changes to your order after the cut off time . However, if you wish to buy a product you may enter as new order and in case if your delivery is not dispatched we will merge orders and provide you rebate for extra delivery charge.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
You can check the current status of order by login into the account or by contacting our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at +91 90992 49785 or via email at email@example.com
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with festivalmasti. Do write to us firstname.lastname@example.org in case of positive or negative feedback.
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
No we don't have any offline store. We don't want you to travel to our store when we can provide you service at your doorstep on your finger's click.
There is a link called “Store Wide Offers” on the top right hand side of our website. All products with any discount or promotions are listed under this section.
We do provide quality products with due check, still in case if you find any issues with product, We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will arrange for reverse pickup.
The money will be refunded to your payment gateway and in case of COD, you will get it as credit in store.
Yes, we do bulk supply of products at special prices to institutions. Please contact us at email@example.com to know more.
If you are unable to find a product or brand that you would like to shop for, please write to us at firstname.lastname@example.org and we will try our best to make the product available to you.